Privacy Policy

Last Updated: July 2026

At Goldraain Devotional Stores (“Goldraain”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, contact us, or use any of our products and services.

Your trust is important to us. We collect only the information reasonably necessary to provide our products and services, improve your shopping experience, comply with applicable legal obligations, and protect the security of our website and customers.

By accessing or using https://goldraaindevotional.com, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Who We Are

Goldraain Devotional Stores is an online devotional and spiritual store dedicated to offering authentic religious products including malas, rudraksha products, bracelets, gemstones, pooja items, idols, devotional accessories and other related products.

Our website is accessible at:

https://goldraaindevotional.com

For any questions relating to this Privacy Policy, you may contact us using the details provided at the end of this document.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors browsing our website
• Registered customers
• Customers placing orders
• Individuals contacting us through our website, email, WhatsApp or customer support
• Users participating in promotional campaigns, newsletters or marketing communications

This Privacy Policy does not apply to third-party websites or services that may be linked from our website.

3. Information We Collect

Depending on how you interact with our website, we may collect different categories of information.

Personal Information

When you create an account, place an order or contact us, we may collect information such as:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• City
• State
• PIN Code
• Country

Order Information

To process your purchases and fulfil your orders, we may collect information including:

• Products ordered
• Order value
• Quantity purchased
• Payment status
• Shipping information
• Delivery status
• Invoice details
• Order history

Account Information

If you create an account with us, we may maintain:

• Account details
• Login credentials (stored securely)
• Saved addresses
• Wishlist (where available)
• Previous orders
• Preferences

Communication Information

Whenever you communicate with us, we may retain records of such communication for customer service and quality improvement purposes.

This includes communication through:

• Email
• WhatsApp
• Contact Forms
• Phone Calls
• Social Media Messaging
• Customer Support

Technical Information

Certain information is collected automatically when you browse our website.

This may include:

• IP Address
• Browser Type
• Device Type
• Operating System
• Screen Resolution
• Language Preferences
• Pages Visited
• Date and Time of Visit
• Time Spent on Pages
• Referring Website
• Clickstream Data

This information helps us improve website performance, security and user experience.

4. Information We Collect Automatically

Like most modern websites, we may automatically collect certain technical information through cookies, server logs and similar technologies.

This information helps us to:

• Maintain website security
• Improve website performance
• Diagnose technical issues
• Understand visitor behaviour
• Improve navigation
• Enhance customer experience

This information generally does not directly identify you unless combined with other information you voluntarily provide.

5. How We Use Your Information

We use your information only for legitimate business purposes, including to:

• Process and fulfil your orders
• Deliver products to your address
• Verify customer identity
• Send order confirmations
• Provide shipping updates
• Respond to customer enquiries
• Provide customer support
• Process cancellations, replacements and refunds
• Improve our products and services
• Improve website functionality
• Personalise your shopping experience
• Analyse website performance
• Prevent fraudulent activities
• Detect unauthorised access
• Comply with applicable legal and regulatory obligations
• Maintain internal records
• Communicate important service-related updates

Where you have provided your consent, we may also send information regarding:

• New product launches
• Festival offers
• Promotional campaigns
• Special discounts
• Devotional content
• Store announcements

You may opt out of promotional communications at any time.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience and improve our services.

Cookies may be used for purposes such as:

• Keeping products in your shopping cart
• Remembering your preferences
• Maintaining secure login sessions
• Understanding website usage
• Improving website performance
• Enhancing security
• Measuring the effectiveness of our website and marketing activities

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features of our website.

7. Analytics and Marketing Technologies

To continuously improve our website and customer experience, we may use analytics, performance measurement and marketing technologies.

These tools may help us:

• Understand how visitors use our website
• Improve website speed and functionality
• Analyse customer preferences
• Measure marketing campaign effectiveness
• Display relevant advertisements where applicable
• Enhance customer experience

These technologies do not provide us with access to your payment credentials or confidential banking information.

8. Payment Information

Payments made through our website are processed securely using trusted third-party payment service providers.

To ensure secure transactions, Goldraain Devotional Stores does not store or have direct access to your:

• Credit Card Number
• Debit Card Number
• CVV
• UPI PIN
• Internet Banking Credentials
• Payment Passwords

Payment information is processed directly by the respective payment gateway providers in accordance with their privacy policies and security standards.

We encourage customers to review the privacy policies of their chosen payment providers before completing any transaction.

9. Shipping Information

To process and deliver your orders efficiently, we may share limited information with our shipping and logistics partners.

This information may include:

• Customer Name
• Delivery Address
• Contact Number
• Order Reference Number
• Delivery Instructions (where applicable)

This information is shared solely for the purpose of processing, shipping and delivering your order.

For complete details regarding shipping, delivery timelines and related information, please refer to our Shipping Policy.

10. Sharing of Personal Information

We value your trust and do not sell, rent or trade your personal information to third parties for their independent marketing purposes.

We may share your information only when reasonably necessary with trusted service providers such as:

• Payment Gateway Providers
• Shipping & Logistics Partners
• Website Hosting Providers
• Technology Service Providers
• Customer Communication Providers
• Email & SMS Service Providers
• WhatsApp Communication Platforms
• Analytics & Marketing Service Providers
• Professional Advisors
• Government Authorities where legally required

These service providers are permitted to use your information only for the services they perform on our behalf and are expected to protect your information appropriately.

11. Third-Party Services

Our website may integrate with third-party services that help us operate and improve our business.

These services may include:

• Payment gateways
• Courier and logistics providers
• Website analytics platforms
• Email marketing services
• Customer communication tools
• Security and fraud prevention services
• Social media integrations

Each third-party service operates under its own privacy practices. We encourage users to review the privacy policies of those services where appropriate.

12. Fraud Prevention

Protecting our customers and business from fraudulent activities is extremely important.

We may use your information to:

• Verify customer identity
• Validate orders
• Detect suspicious transactions
• Prevent fraudulent purchases
• Protect customer accounts
• Investigate misuse of our services
• Comply with legal investigations where required

If we reasonably believe an order or activity is fraudulent, suspicious or unlawful, we reserve the right to delay, cancel or refuse the transaction and may contact you for additional verification.

13. Data Security

We implement reasonable administrative, technical and organisational measures to protect your personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Our security practices are designed to help protect customer information throughout its lifecycle.

While we strive to maintain a secure environment, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers are encouraged to take appropriate precautions while using online services.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and complete your orders
• Provide customer support
• Maintain order history
• Meet accounting and taxation requirements
• Resolve disputes
• Enforce our policies
• Comply with applicable legal obligations

When personal information is no longer required, we take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable laws and business requirements.

15. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your account information
• Request deletion of your personal information where legally permissible
• Withdraw consent where processing is based on your consent
• Request clarification regarding how your information is processed

We may require reasonable verification of your identity before processing certain requests to protect your privacy and security.

16. Business Transfers

In the event of a merger, acquisition, restructuring, reorganisation, sale of business assets or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

Any successor entity will continue to protect your personal information in accordance with this Privacy Policy or a substantially similar policy.

17. Children’s Privacy

Our website is intended for individuals who are legally capable of entering into binding contracts under applicable laws.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that a child has provided personal information to us, please contact us immediately so that we can take appropriate action.

18. Third-Party Websites

Our website may contain links to third-party websites, applications or services for your convenience.

These third-party platforms operate independently and have their own privacy policies and practices. Goldraain Devotional Stores is not responsible for the privacy practices, security or content of any third-party websites.

We encourage you to review their respective privacy policies before sharing your personal information.

19. Compliance with Applicable Laws

Goldraain Devotional Stores is committed to handling personal information responsibly and in accordance with applicable laws governing privacy, data protection and electronic commerce in India.

Where required, we will cooperate with lawful requests from competent authorities while taking reasonable steps to protect the privacy of our customers.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Website functionality
• Products and services
• Technology
• Security practices
• Applicable legal or regulatory requirements

The updated version will always be published on this page with the revised Last Updated date.

We encourage customers to review this Privacy Policy periodically to stay informed about how we protect their information.

Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

21. Related Policies

This Privacy Policy should be read together with our other website policies.

For additional information, please refer to our:

• Terms & Conditions
• Shipping Policy
• Refund & Return Policy
• Cancellation Policy
• Cashback Policy (where applicable)

These policies together govern the use of our website and the purchase of our products.

22. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we collect, use or protect your personal information, please contact us.

Goldraain Devotional Stores

Website
https://goldraaindevotional.com

Email
support@goldraaindevotional.com

Customer Support
+91 7207087971

We will make reasonable efforts to respond to your queries within a reasonable period.

Consent

By accessing, browsing, creating an account or placing an order through our website, you acknowledge that you have read, understood and agreed to this Privacy Policy.

Where your consent is required under applicable law, you agree to the collection, use and processing of your personal information as described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue the use of our website and services.