Returns
- Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging, along with all accessories and documentation.
- The following items are non-returnable:
- Opened spiritual oils, powders, or incense.
- Customized or personalized products (e.g., custom malas or bracelets).
- Products used in religious rituals or ceremonies.
- Return Process
- To request a return, email us at [insert your email] with:
- Your order number.
- A clear reason for the return.
- Photos of the product (if damaged or defective).
- Once your return request is approved, you will receive the return address and instructions.
- Returns sent without prior approval will not be accepted.
- To request a return, email us at [insert your email] with:
- Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or our error.
- It is strongly recommended to use a trackable shipping service. We are not liable for items lost or damaged during return transit.
- Inspection of Returned Items
- Once we receive the returned item, it will undergo a thorough inspection, which may take up to 3 business days.
- Products found to be used, damaged, or not in original condition will not be eligible for a refund.
Refunds
- Refund Eligibility
- Refunds are processed only for items approved after inspection.
- Refund Process
- Approved refunds will be issued within 7 business days after inspection is completed.
- Refunds will be processed to the original payment method used during purchase.
- Depending on your bank or payment provider, it may take an additional 5-7 business days for the amount to reflect in your account.
- Non-Refundable Scenarios
- Items damaged due to misuse, improper handling, or negligence.
- Items returned after the 7-day return period.
- Non-returnable items such as personalized products, opened oils, powders, or products used in rituals.
Damaged or Defective Items
- Reporting a Problem
- If your order arrives damaged or defective, contact us within 48 hours of delivery.
- Provide clear photos of the damaged product and packaging for verification.
- Resolution
- After verification, we will offer one of the following:
- A replacement at no additional cost.
- A full refund.
- In certain cases, we may request the return of the damaged product. Return shipping costs for such cases will be covered by us.
- After verification, we will offer one of the following:
Cancellations
- Order Cancellation
- Orders can be canceled within 24 hours of placement if they have not been shipped.
- Once shipped, cancellations are not permitted, but you can initiate a return as per the policy.
- Cancellation Fee
- A processing fee of 5% will be deducted from the refund for canceled orders to cover payment gateway charges.
Contact Us
For any questions or assistance, please contact us at:
- Email: support@golddevotional.com
- Phone: +91-7207087971
Goldraaindevotional reserves the right to modify this policy at any time. By making a purchase on our website, you agree to the terms of this policy.