1. General Information

1.1. goldraaindevotional.com (“we”, “our”, “us”) is an online platform that offers a range of devotional products, including malas, rudraksha beads, bracelets, and other spiritual items related to Sanatan Dharma. Our mission is to provide high-quality spiritual products to support your faith and practice.

1.2. By accessing our website or purchasing from us, you agree to adhere to these Terms and Conditions, our Privacy Policy, and any other terms or guidelines posted on our website.

1.3. We reserve the right to change, update, or modify these Terms at any time. All modifications will be posted on this page, and you are responsible for reviewing these Terms periodically. Your continued use of our services after any modifications will constitute your acknowledgment of the updated Terms.

2. Eligibility and Account Registration

2.1. Eligibility: To use our website or place an order, you must be at least 18 years old. By placing an order, you represent and warrant that you are legally capable of entering into a binding contract. If you are under 18, you must use the website under the supervision of a parent or legal guardian.

2.2. Account Registration: You may be required to register for an account to place orders or access certain services. When registering, you agree to provide accurate, complete, and up-to-date information. You are responsible for keeping your login details confidential.

2.3. Account Security: You agree to notify us immediately if you suspect any unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to maintain the confidentiality of your account information.

3. Products and Pricing

3.1. Product Descriptions: We aim to provide accurate descriptions of all products. However, due to factors such as lighting, display settings, and variations in natural materials, there may be slight discrepancies in color, size, or appearance.

3.2. Product Availability: Product availability is subject to stock levels. If a product becomes unavailable after you place an order, we will notify you and offer you the option to cancel or choose a replacement.

3.3. Pricing and Taxes:

• All prices listed on the website are in Indian Rupees (INR) and may exclude applicable taxes, shipping, and handling fees unless stated otherwise.
• Taxes (GST) will be added to the final price once implemented.
• goldraaindevotional.com reserves the right to modify product prices at any time without notice. Prices in promotional offers or sales are valid only for the duration specified.

3.4. Custom Products: Custom orders (e.g., personalized malas or jewelry) are subject to specific pricing, and once the order is confirmed, custom products cannot be returned or refunded unless defective.

4. Orders and Payments

4.1. Order Process:

• When you place an order, you are making an offer to purchase the selected items. You will receive an email confirmation acknowledging receipt of your order, but this does not constitute acceptance.
• Your order is only accepted once payment is successfully processed and you receive an email notification that your order has been confirmed and dispatched.

4.2. Payment Methods:

• We accept payments via credit/debit cards, online wallets, bank transfers, and other available payment methods as specified on the website.
• All payments are processed securely using trusted payment gateways. You agree to provide accurate payment information and authorize us to charge the total order amount, including taxes, shipping fees, and any additional charges.

4.3. Order Cancellation:

• Pre-shipping: You may cancel your order at no charge before it has been shipped. To cancel, contact our customer service team as soon as possible.
• Post-shipping: Orders that have been shipped cannot be canceled but may be returned as per our Return and Refund Policy.

4.4. Order Modifications: If you need to modify an order after it’s been placed (such as changing the shipping address or product details), you must contact us as soon as possible. Modifications cannot be guaranteed if the order has already been processed or shipped.

5. Shipping Policy

5.1. Shipping Areas:

• We currently offer shipping only within India. International shipping may be considered in the future.
• We do not ship to P.O. Boxes or certain restricted areas. Delivery restrictions will be communicated at checkout.

5.2. Shipping Charges:

• Free shipping is available for orders over ₹2,500. For orders below ₹2,500, standard shipping charges apply and will be calculated at checkout based on the delivery location.
• Additional shipping charges may apply for remote locations, large products, or express delivery requests.

5.3. Processing and Delivery Times:

• Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Delivery times depend on the shipping method selected and your location, ranging from 7 to 10 business days after dispatch.
• goldraaindevotional.com is not responsible for delays caused by third-party carriers or events outside our control (e.g., weather, strikes, etc.).

5.4. Tracking: Once your order is dispatched, you will receive tracking information via email or SMS. You can track your order on the carrier’s website.

6. Return and Refund Policy

6.1. Eligibility for Return:

• Returns are accepted within 7 days from the delivery date, provided the product is unused, undamaged, and in its original packaging with all tags intact.
• Custom-made or personalized items are non-returnable unless defective.

6.2. Return Process:

• To initiate a return, please contact us through call/whatsapp at +91-7569467971 with your order number and reason for return.
• We will provide instructions on how to return the item(s) securely.
• Returned products must be shipped back within 1-2 days of receiving return instructions.

6.3. Refund Process:

• Refunds will be issued once the returned item has been inspected and approved. Refunds are processed to the original payment method and may take 10 business days to appear on your account, depending on your payment provider.
• Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).

6.4. Non-Returnable Items: Certain items like jewelry worn, opened, or altered are not eligible for returns unless they are defective. For hygienic reasons, we do not accept returns on certain items (e.g., earrings)

7. Cancellation Policy

7.1. Orders can only be canceled before they are shipped. Once shipped, the order cannot be canceled but can be returned as per our Return and Refund Policy.

7.2. Cancellation Fees: There are no cancellation fees, but the ability to cancel is dependent on the stage of order processing. Once dispatched, cancellation is not possible.

8. Product Disclaimer

8.1. Our products are intended for spiritual or personal use. While they are designed with the highest quality standards, the results or benefits of using these products may vary based on individual beliefs and practices.

8.2. We do not guarantee any specific health or spiritual outcomes as these are based on personal experiences and beliefs. We encourage customers to consult a professional for any health-related matters.

9. Authenticity Guarantee

9.1. All products sold on goldraaindevotional.com are authentic and certified for quality. We source our products from trusted suppliers and ensure that all items meet our stringent quality standards.

9.2. goldraaindevotional.com guarantees the authenticity of the materials used in our malas, rudraksha beads, and other spiritual products.

10. Promotional Offers

10.1. From time to time, we may offer special discounts, promo codes, or seasonal sales. These promotions are subject to the following conditions:

• Promotions are valid only during the specified dates.
• Promo codes must be entered at checkout and cannot be applied retroactively.
• Some products may be excluded from promotional offers.

10.2. Promotional offers may not be combined with other offers or discounts unless explicitly stated.

10.3 Promo codes, discounts, and sales are offered at the sole discretion of the goldraaindevotional.com team.

10.4. The duration and terms of all promotions will be determined by the team.

11. Limitation of Liability

11.1. goldraaindevotional.com is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

11.2. We are not responsible for any physical harm or injury caused by the improper use of our products.

11.3. Our total liability in any case shall be limited to the amount paid by you for the products purchased.

11.4. Products are sold “as is” and without warranties unless explicitly mentioned.

12. Suggested Malas Disclaimer

At goldraaindevotional.com, we offer a range of malas and bracelets, each with its unique properties, spiritual significance, and care requirements. Please read and follow these guidelines to maintain their authenticity and longevity:

12.1. Karungali Malas and Bracelets

• Care Instructions: Avoid exposing karungali malas and bracelets to water, perfumes, or other chemicals, as they may damage the wood.
• Usage Note: Karungali items are believed to have protective and grounding energy. However, the effects may vary based on individual beliefs and practices.
• Storage: Store these items in a dry and cool place when not in use, preferably in a cloth bag.

12.2. Rudraksha Malas and Bracelets

• Care Instructions: Clean rudraksha beads regularly with a soft cloth and occasionally apply oil (e.g., mustard or sandalwood oil) to maintain their luster and prevent cracking. Avoid prolonged exposure to water or harsh sunlight.
• Usage Note: Rudraksha beads are traditionally considered sacred and are often used for meditation and prayer. They should be treated with respect.
• Storage: When not in use, store these items in a clean and sacred space or a cloth bag.

12.3. Gemstone Malas and Bracelets

• Care Instructions: Clean gemstone malas and bracelets with a soft, damp cloth and avoid using abrasive cleaners. Keep them away from excessive moisture and strong chemicals.
• Usage Note: Each gemstone is believed to have unique metaphysical properties, and the benefits may vary based on individual perception and usage.
• Storage: Store in a separate pouch or box to avoid scratches and damage from other items.

12.4. General Disclaimer

• All malas and bracelets are handcrafted, and slight variations in color, size, or texture are natural and reflect their authenticity.
• The spiritual or metaphysical benefits attributed to these items are based on traditional beliefs and practices. Results may vary from person to person, and we do not guarantee specific outcomes.
• For significant damage or repair needs, please contact our support team.

By purchasing from goldraaindevotional.com, you agree to follow these care instructions and understand the disclaimers associated with the usage of malas and bracelets.

13. Governing Law

13.1. These Terms and Conditions are governed by and construed in accordance with the laws of India.

13.2. Any disputes arising under these Terms shall be resolved exclusively in the courts located in Andhra Pradesh, India.

14. Privacy and Data Protection

14.1. We value your privacy. By using goldraaindevotional.com, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.

14.2. We take reasonable measures to ensure the security of your personal information but cannot guarantee its absolute security.

15. Changes to Terms and Conditions

15.1. We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect upon posting on this page.

15.2. Continued use of the website constitutes acceptance of the updated Terms.

16. Contact Information

For any questions or concerns, please reach out to us at:

• Email: support@goldraaindevotional.com 
• Phone: +91-7207087971
• Address: East Godavari, Andhra Pradesh

17. Acceptance of Terms

By using goldraaindevotional.com, you acknowledge that you have read, understood, and agree to these Terms and Conditions.